Managing email addresses
Addresses and mailboxes
To configure email, use the Email addressess link next to your domain.
When you create an email address, you can choose to either save in a mailbox in your hosting account, or forward it on to another email address.
Creating a mailbox
To receive and store mail, you will need to create a mailbox. To do this, use the Create mailbox link at bottom of the Mailboxes section. You will need to set a name and password for the new mailbox.
Pressing Add will create the new mailbox and it will also setup an email address with the same name that is configured to deliver to that mailbox.
For example, suppose your domain name is wonderland.com and you create a mailbox with the username alice. You now have two things:
- a mailbox which you can configure your client to access using the username email@example.com and
- the email address firstname.lastname@example.org, which will deliver to the mailbox.
You might find it helpful to think of the mailbox as a pigeon hole. It is a place where messages can be delivered. The email address is the label on that pigeon hole.
Changing mailbox passwords
It is possible for mailbox passwords to be changed without access to the customer control panel. This useful if you want to allocate mailboxes to other people, without giving them access to your Mythic Beasts customer account.
The mailbox password change form is at:
Users will need to know their current mailbox password in order to use this form. If a user forgots their password, you can reset it for them via the customer control panel.
Creating email addresses
You can create email addresses without also creating a mailbox. This allows you to forward mail to another address, or deliver it to an existing mailbox.
For example we could create the address email@example.com as an alternative to the firstname.lastname@example.org.
To do this, use the Add email address link at the bottom of the Email addresses section. Enter the name of the new address, add a delivery action of Save to mailbox and select the mailbox created above from the drop down.
Now people can send email to either address, email@example.com or firstname.lastname@example.org, and it will all be delivered to the same mailbox. You still have a single pigeon hole, but it now has two labels on it.
Generally speaking, you will want one mailbox per person who is using email at your domain, and one or more email addresses per mailbox.
It is also possible to create "wildcard" addresses that will accept mail to any address that starts with a specified prefix. To do this, create an address for prefix-default.
For example, to accept mail for any address of the form email@example.com, create an address called firstname.lastname@example.org.
This can be very handy if you need to give your email address to a site that you don't trust, as you can give an email address that is specific to that site. If you then start receiving spam to that address, you can then explicitly create that address and choose to discard all such email, or save it to a different folder. You will also know which site leaked your address to spammers.
You can have multiple email domains hosted on your account. If so, then it's up to you whether to treat them all individually, or to group some or all of them together. By default, all domains are in a single group, which is called default in the control panel.
Suppose you added email hosting for the domain lookingglass.uk to your account. It will go into the default domain group and all the email addresses you've created will automatically exist on the new domain. For example, email to email@example.com will be accepted and delivered to Alice's mailbox, with no extra configuration needed.
If you want the new domain to be treated separately, you will need to move it
into a new domain group. Follow the link Manage domain groups, then
change group then Create new domain group. The names of domain groups
are only used internally; they are not visible to the outside world. For this
example, we'll call the domain group
Note that setting the domain group to a new value like this will remove all email addresses from that domain. Now that we've moved lookingglass.uk into its own domain group, the email address firstname.lastname@example.org and the others on this domain no longer exist. The addresses on other domains, such as email@example.com are not affected. You may want to recreate some addresses.
Suppose you now add email hosting for lookingglass.com to your account. To
add this into a domain group with lookingglass.uk, visit the Manage email
domains and set the domain group to
lglass. Because this is an existing
domain group, any addresses you already defined for lookingglass.uk will
also work at lookingglass.com immediately.
It is also possible to manage email addresses by editing configuration files. Pleae see the Advanced usage page for information on how to do this.